Data Deletion

You can have every piece of personal data Prisma holds about you deleted. This page explains how, including the data Prisma receives from Facebook, Instagram, Threads, and TikTok.

Delete Your Account and All Its Data

• Email support@prisma.onl from the address you sign in to Prisma with.
• Use the subject "Delete my account".
• We confirm your request by email and permanently delete your data within 30 days, usually much sooner.

If you are your workspace's Owner, we delete the whole workspace: your account, every connected channel and its access tokens, your posts and media, your engagement automations and their records of replies, and the notifications Meta sent us about your accounts. If you belong to someone else's workspace, we erase your personal data from it. Deletion cannot be undone.

What You Can Do in the App

• Disconnect a social account: open Channels and choose Disconnect next to the account. Prisma deletes its access tokens immediately and stops publishing and running automations on it. Owners and Admins can do this.
• Delete an automation and its records: open Automations and choose Delete on the automation.
• Erase a teammate's personal data: Owners and Admins can open Settings, choose the member, and select Erase personal data.
• Cancel your subscription: open Settings, then Billing and plan, then Manage billing. Once your subscription ends, your workspace and everything in it is permanently deleted after 90 days, with email reminders before it happens.

Remove Prisma's Access on Each Network

You can also withdraw the permissions you gave Prisma directly on the network:

• Facebook: go to Settings and privacy, then Settings, then Apps and websites (Pages connections may appear under Business integrations), and remove Prisma.
• Instagram: go to Settings, then Website permissions, then Apps and websites, and remove Prisma.
• Threads: go to Settings, then Account, then Website permissions, and remove Prisma.
• TikTok: go to Settings and privacy, then Security and permissions, then Manage app permissions, and remove Prisma.

Removing Prisma on the network stops Prisma from acting on your account, but it does not delete the data Prisma already holds. To delete that, email us as described above.

Waitlist Emails

If you joined the waitlist and want off, email support@prisma.onl from the address you signed up with, with the subject "Delete my data". We remove your email from the waitlist and confirm within 30 days, usually much sooner.

What Deletion Does Not Cover

Content Prisma already published to your social networks lives on those networks. Deleting your Prisma data does not remove published posts. Payment records held by Stripe are retained as required by tax law.

Contact

Questions about deletion or privacy: privacy@caraji.io | Carajillo Solutions LLC, 13423 Blanco Rd, San Antonio, Texas 78216, USA.